Shopping Info
PURCHASING
All items that you place in your shopping bag will be in the order request. Upon checkout, you may edit your order before clicking “checkout.” When you click “submit order” we verify your credit card and charge your credit card. All prices on Tianello’s website are in United States dollars.
Pricing for all Sale items are final, and there are no refunds allowed for Sale items. Items in our Sale Rack category are not returnable, are also non-refundable, and do not qualify for store-credit; so please choose carefully before checkout.
Only one discount (of any kind) is allowed per transaction. No two discounts can be combined.
Discounts only apply to merchandise. Discounts do not apply to taxes, packaging & handling, insurance, and freight. Discounts are reflected in the order total before final checkout.
When selecting your garments, please bear in mind that since we are garment dyers, the dyeing process is such that there can be slight color variations from “dye lot” to “dye lot” for the same color. Therefore, there is no guarantee that any two items of the same color will match exactly, especially when items are chosen intentionally for “matching sets” in the same color. Color variations are not considered defective issues, and items with color variations are subject to the terms of our Returns Policy.
WHOLESALE: have a minimum purchase amount of $500.
METHODS OF PAYMENT
Tianello Online accepts the following credit cards:
MasterCard
Visa
American Express
Discover
Tianello Online Gift Cards
JCB
Diners club
Paypal
Shopify Pay
Apple Pay
Google Pay
DOMESTIC SHIPPING
We use standard USPS and/or FedEx shipping for all US domestic shipments. We do not offer expedited shipping, and we do not offer overnight shipping services. Also, please note that, as per USPS, Priority Mail processing is not guaranteed.
Please allow 1-2 business days for processing your order. Shipping and deliveries are subject to Carrier pickup & processing, and weather related issues. Shipping lead time starts with carrier pick-up. Delivery time is determined by carrier.
For non-wholesale customers, we are currently offering Free Shipping for any domestic USA order with a minimum of $198 in merchandise (before taxes, P&H, insurance, and freight) after all discounts are applied. Free Shipping will be reflected on the order at checkout. The minimum of $198 in merchandise is calculated after any returns.
WHOLESALE: Shipping rates are subject to USPS and/or FedEx live rates. There is NO drop shipping. Goods will be delivered directly to your store or home address.
INTERNATIONAL SHIPPING
All international shipping will be shipped via the US Postal Service.
TAX
Sales tax is only charged when the shipping address is in California.
WHOLESALE: Our wholesale customers do not get charged any tax.
CHANGING OR CANCELING AN ORDER
If you would like to change or cancel an order, please call 323.231.4094 as soon as possible. We’ll do everything we can to accommodate your change or cancellation. However, if the items have already been shipped, the standard exchange and return policy applies. Shipping charges are non-refundable.
WHOLESALE: If you would like to change or cancel an order, please call 323.231.4094 as soon as possible. We’ll do everything we can to accommodate your change or cancellation. However, if the items have already been shipped, the sale has become FINAL.
RETURNING AN ORDER
https://www.tianello.com/pages/returns-exchanges
WHOLESALE: All sales are FINAL.